C O D E L

Smart Technologies & Artificial Intelligence co.

Inspire Customer Loyalty with Facebook Messenger

Offer fast support at every touchpoint on the app 1.3 billion consumers use daily.

Communication that meets customer needs

Integrate your existing Facebook Business page with the Messenger app to provide immediate support that improves customer satisfaction.

Provide smarter support on a channel your customers already use 

Automate your customer communication and enable live agent takeover when you combine Infobip’s cloud contact center solution, Conversations, and chatbot building platform, Answers.

 

Slide Chatbots Provide always-on automated support to customers when you build AI or keyword chatbots that offload simple queries from agents.

Implement rich media messaging and Facebook buttons to provide customers all the relevant information they need in one place.
Explore Answers
Slide Live Agents Equip your agents with a single platform that combines insight from your CRM, ticketing, and eCommerce tools, and keeps conversation history and context in one place, so they can provide a faster personalized customer experience. Explore Converstions

Features

Slide Document insert_drive_file Send necessary documents, such as pricing lists and menus , to provide customers all the information they need in one place Find out more Slide Buttons Navigate customer communication by setting up predefined buttons Find out more edit_attributes Slide Media Enrich messages with media, such as images ,videos and audio files to elevate the customer support experience Find out more video_library Slide Entry Points Use different platforms to direct customers to your new communication platform Find out more

The Codelsmartech Advantage

   INTEGRATE WITH CONVERSATIONS AND ANSWERS

LOCAL ,GLOBALLY

    LEADING CPAAS SOLUTIONS

 

Integrate with Conversations and Answers

Get your contact center up and running in the cloud within 24 hours and build self-service or AI chatbots when you use Conversations and Answers. Reply instantly to frequently asked questions and resolve complex customer queries with seamless agent takeover to increase customer satisfaction.

Start Free for 60 Days

Provide Instant Customer Support

over the app with 1.3 billion users worldwide