Offer fast support at every touchpoint on the app 1.3 billion consumers use daily.
Communication that meets customer needs
Integrate your existing Facebook Business page with the Messenger app to provide immediate support that improves customer satisfaction.
Provide smarter support on a channel your customers already use
Automate your customer communication and enable live agent takeover when you combine Infobip’s cloud contact center solution, Conversations, and chatbot building platform, Answers.
Chatbots
Provide always-on automated support to customers when you build AI or keyword chatbots that offload simple queries from agents.
Implement rich media messaging and Facebook buttons to provide customers all the relevant information they need in one place.
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Live Agents
Equip your agents with a single platform that combines insight from your CRM, ticketing, and eCommerce tools, and keeps conversation history and context in one place, so they can provide a faster personalized customer experience.
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Features
Document
insert_drive_fileSend necessary documents, such as pricing lists and menus , to provide customers all the information they need in one place
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Buttons
Navigate customer communication by setting up predefined buttons
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edit_attributesMedia
Enrich messages with media, such as images ,videos and audio files to elevate the customer support experience
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video_libraryEntry Points
Use different platforms to direct customers to your new communication platform
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The Codelsmartech Advantage
INTEGRATE WITH CONVERSATIONS AND ANSWERS
LOCAL ,GLOBALLY
LEADING CPAAS SOLUTIONS
Integrate with Conversations and Answers
Get your contact center up and running in the cloud within 24 hours and build self-service or AI chatbots when you use Conversations and Answers. Reply instantly to frequently asked questions and resolve complex customer queries with seamless agent takeover to increase customer satisfaction.